- #Dayz standalone server hosting vilayer how to#
- #Dayz standalone server hosting vilayer install#
- #Dayz standalone server hosting vilayer update#
for a server that is, to this day, still stuck in pending.
Just to top all this off, they sent me a second invoice.
#Dayz standalone server hosting vilayer how to#
Their FAQ page has a little tidbit on how to cancel your service, but go figure, its just a dead link. Still no refund, and I can't even cancel the service on my own. Though all they did was simply tell me that my refund request would be processed in 7-14 days, and then let the ticket close after a few days. I reached out again, this time asking for a refund, and that got a response. I finally put in a ticket, and waited another 24 hours for at least a confirmation that it was being looked into. I waited 24 hours, to see if maybe it was just the system taking its time. The server was stuck in pending on initial setup. I attempted to purchase a virtual dedicated server through these guys. Without a doubt one of the worst customer experiences I have ever had. NEVER buy anything from these guys as they wont give you what you ordered until you file a grievance, and then they give you the wrong product and then still refuse to communicate in ANY form written or verbal. These guys are complete shysters and offer zero customer support. I requested a termination of my service, to which they cancelled it, but didn't issue a refund, and since I had cancelled the previous grievance, I could not reopen it. These jerks never once responded to ANY support requests. After trying repeatedly to access their "24/7 support" again I got no answer just complete and utter silence.
#Dayz standalone server hosting vilayer update#
when I tried to update to the A19 build, I discovered that they disabled the ability to update the game files as "steamupdate.bat" is not a recognized command or batch file. These morons installed the 18.4 server when I bought the a19 server.
I was happy as it ran my 16K map with ease, only to discover they installed the wrong damn server. WTH do I want with a server situated in Dallas, when I reside in Canada? There goes my ping shooting through the roof. Then I discovered that the server wasn't on the Vancouver as I requested, but was based in Dallas, TX. The server finally installed some 23 hours later (not my definition of instant set up), and only after I filed a dispute. I then filed a grievance with PayPal and all of a sudden it got their attention. I tried to contact support and got nothing, no emails I never even got a "get lost".
#Dayz standalone server hosting vilayer install#
sadly, the server never issues the install complete email. I ordered a 7 days A19 server from these guys because they supported the 16K files.
It's been 5 days since I sent in my cancellation request - I received an e-mail stating the service would be terminated within 24 hours. After a few months of using the service but hardly playing, we decided the game wasn't worth it anymore so we wanted to close the game server. The web console to control the game doesn't respond to normal commands. The admin control website often crashes and freezes. The game server kept crashing, and does not save properly causing us to lose items and progress. I think the support staff only consist of 3 very rude men who are not helpful at all, because once we got the chat working, there are only ever a few names appearing. The Vilayer website itself sometimes doesn't even work properly in Chrome, so the chat feature was unavailable until we figured out the problem, and using the support e-mail only resulted in rude replies from support staff telling us to "use the chat". The service has been absolutely horrible an extremely unprofessional. So when my group of friends decided we needed a game server, I chose to go back to Vilayer. I rented a server 4 years ago, and was very pleased with the service I got back then. Used to be great, now the service is a disgrace
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